Last updated 29 October 2026

Refunds and cancelling

Draft. This page has not been reviewed by a lawyer yet and will be finalised before billing opens.

Cancelling

• Cancel from your account in two clicks. No phone call, no chat, no questions you have to answer.
• We email you a confirmation with the date your deals stop.
• Cancel during the 14-day trial and you're never charged.
• Cancel after you've paid and you keep your deals until the end of the year you paid for.

Reminders before every charge

We email you 2 days before your trial becomes a paid membership, and 14 and 3 days before each yearly renewal, with the date, the amount and a cancel link.

Refunds

• Any charge, within 14 days, in full. First year or renewal, for any reason. Tap "Refund me" after you cancel, or reply "refund" to any of our emails. It's processed the same day and your membership ends.
• The savings promise. If our deals don't save you the amount shown at sign-up (A$300 in Australia) in your first year, we refund that year. How to claim.
• Refunds go back to the card you paid with. Banks usually take 3 to 10 business days to show them.

Withdrawal (EU, EEA, UK and Switzerland)

You can withdraw from your membership within 14 days of joining or renewing, without giving a reason, and get a full refund. Use the withdrawal form; it works whether or not you're signed in.

Payment problems

If a renewal payment fails, we tell you and keep your deals coming for 14 days while you update your card. After that we pause your alerts. There are no late fees and no debt collectors.

Questions

Email hello@flyexitrow.com from the address on your membership, or use the help desk.